SOCIAL DEVELOPMENT

THE LAMOSA TEAM

  2020 2019 2018
  Employees Union members Total Total Total
Total 3,067 4,258 7,325 6,725 6,705
Sex
Male 2,432 3,853 6,285 5,744 5,744
Female 635 405 1,040 981 961
Age range (years)
Less than 20 - 60 60 60 46
20-29 587 1,153 1,740 1,601 1,628
30-39 1,045 1,491 2,536 2,385 2,455
40-49 944 1,069 2,013 1,807 1,761
50-59 429 442 871 789 739
+ de 60 62 43 105 83 76
Nationality
Mexican 2,308 2,820 5,128 5,015 4,960
Other 759 1,438 2,197 1,710 1,745

HEALTH AND SAFETY
Investment in health and safety
In each business, Grupo Lamosa has implemented ongoing programs aimed at preventing industrial, operational and health risks for employees. During 2020, these programs were intensified as a result of the contingency caused by the emergence of COVID-19, with the company allocating resources for the development and implementation of protocols for protecting health, assuring safety and enabling the secure transportation of personnel.

The company complies with occupational safety and health programs approved by the Occupational Safety and Health Administration (OSHA) in all its Wall and Floor Tiles and Adhesives plants in Mexico, and operates with a health policy that conforms to NOM-035 (psychosocial risk factors at work) regulations and guidelines.

Main risk or stress factors in the workplace, actions to mitigate them
Through work climate assessment processes, Grupo Lamosa measures and identifies areas of opportunity in topics ranging from health and safety to aspects of staff involvement in decision making and leadership, in order develop improvement plans for the good of all actors.

Acknowledgment
To encourage best practices in relation to health and safety issues, Grupo Lamosa has instituted programs to recognize personal safety by area and by plant; in fact, some production centers have achieved up to 10 years without accidents.

Initiatives carried out to face the COVID-19 contingency
At the end of March, when normal activities were suspended as a consequence of the pandemic, Grupo Lamosa set up a COVID-19 Committee, made up of members of the senior management team, to respond to the health emergency in a timely manner and maintain communication and coordination with the Mexican Business Council (CMN).

The activities carried out in the face of the pandemic include: protocol design with restriction and prevention measures, operational adjustments to assure healthy distancing, control of the density of personnel across production centers and the sanitizing of facilities.

DEVELOPMENT OF HUMAN POTENTIAL
Hours invested in internal and external training
In order to give employees the skills required to work remotely, during 2020, the company provided 58 digital training courses on the use of Office 365, with the participation of more than 2,200 employees.

RESPECT FOR HUMAN RIGHTS
Diversity
One of the company’s policies is related to diversity. It includes human rights, diversity and gender equity, with the central objective of assuring an inclusive work environment for the achievement of the company’s goals through the promotion of social equality and the inclusion of human resources based on their abilities and skills.

ANTI-CORRUPTION POLICIES
Grupo Lamosa has a Code of Ethics which establishes the rules of conduct that govern the company’s actions based on its values.

The Code of Ethics is promoted through training sessions for new staff across all work centers.

HAGÁMOSLO BIEN (LET’S DO IT RIGHT) PROGRAM
The company disseminates its corporate values through programs such as Hagámoslo Bien, offering workshops and training sessions to promote the culture of legality, honesty and other related values.

0
hours of internal and external training

COMPLAINT SYSTEM/TRANSPARENCY LINE
Grupo Lamosa offers its stakeholders an efficient channel for reporting irregularities, its Transparency Line, which contributes to assuring transparency and enhancing internal controls.

SOCIAL INVESTMENT
During 2020, Grupo Lamosa focused on various projects aimed at addressing the COVID-19 health emergency, supporting institutions such as the Red Cross, the Hospital Materno-Infantil for mothers and babies and the Luis Elizondo Retirement Home.

Year Complaints handled through the Transparency Line Complaints related to acts of corruption
2018 122 29
2019 133 37
2020 98 30