INNOVATION
GRI 3-3
Innovation plays a strategic role in Grupo Lamosa’s success. The company prioritizes continuously improving the efficiency of its production processes, creating opportunities through digitalization and recently exploring new business models based on disruptive technologies.
Operational Excellence Model
Due to the company’s constant growth and the need to standardize production and administrative processes, an Operational Excellence Model (OEM) was formalized in 2022. It comprises eight pillars and twenty-three specific techniques that promote continuous improvement in the operational teams of the production plants, and enhances the customer experience. It is led by the Operational Excellence Department and enables internal certification based on a process for evaluating behaviors and indicators.
The Operational Excellence Model consists of eight main pillars:
Additionally, all tile plants in Mexico have ISO 9001 certification for their quality management systems, while 80% of the adhesives production volume comes from certified plants.
The Kaizen Awards initiative operates as part of the model, where personnel are recognized for implementing new solutions and improvements in the production processes.
All these initiatives have a positive impact on costs, product quality and customer satisfaction.
2023 Kaizen Awards
Winners - Tiles
2023 Kaizen Awards
Winners - Adhesives
DIGITAL TRANSFORMATION
GRI 3-3
Grupo Lamosa has outlined a digital strategy to leverage emerging business opportunities, strengthening its position in a constantly evolving market. This strategy focuses on two fundamental pillars.
Firstly, it aims to serve two key customer categories: distributors and end consumers, who encompass a diversity of profiles and include individuals, architects, developers and construction companies, seeking to provide a better experience for them all.
The second pillar of this strategy is to generate value from data. The digital projects and initiatives implemented cover diverse functional areas of the company, from the automation and efficiency of operational processes to omnichannel capabilities, including marketing, sales, logistics, operations, administration, human resources and legal issues. In fact, generating value from data has gained a transversal focus, positioned at the center of the company’s activities to ensure efficient and coherent implementation throughout the organization.
Additionally, programs are being implemented to raise awareness and provide support for employees in adopting new digital tools.
Next By Lamosa
Grupo Lamosa has an open innovation and corporate entrepreneurship arm through which it actively seeks partnerships with startups that share the company’s vision for finding innovative solutions that adapt to market needs. Its areas centered on sustainability and enhancing the experience for both customers and internal operations are particularly noteworthy.
In the Tile Business, in 2023 Next By Lamosa began exploring opportunities to incorporate hydrogen as a fuel, and it has entered into discussions with specialized suppliers to recover and reuse the water evaporated in production processes, with pilot tests planned for 2024.
Additionally, opportunities are being investigated for the implementation of artificial intelligence to optimize production processes through better data analysis, seeking to improve operational and energy efficiency and paying special attention to fuel consumption.
The Adhesives Business continues to actively search for new materials that add value for construction professionals. At the end of 2023, the segment successfully launched a specialized service for tile installation. With regard to expanded polystyrene (EPS), the priority for FANOSA is to find new types of material that complement EPS as a thermal insulator.
A notable milestone of 2023 was a strategic alliance with two specialized venture capital funds. This initiative aims not only to maintain a continuous connection with the innovation ecosystem, but also to identify opportunities to collaborate with entrepreneurs who can bring new perspectives and innovative solutions to current and future challenges.
These actions are concrete proof of Grupo Lamosa’s commitment to adaptability and its openness to new possibilities in a constant pursuit of excellence.