HEALTH AND SAFETY

To guarantee the health and safety of all personnel, in 2019 Grupo Lamosa began the implementation of the first stage of its new Safety Management Model, re-vitalizing the previous model to ensure that the company is operating with world-class standards and results.

The new model is based on a cycle of planning, doing, checking and acting (PDCA), and comprises institutional practices covering safety, environmental and continuous improvement issues.

During 2019, 214 health and safety events were held at Grupo Lamosa’s plants in Mexico, and Central and South America. The events included training on the Official Standards of the Mexican Ministry of Labor and Social Welfare (STPS), including NOM-035, as well as health and safety campaigns.

HOURS OF INTERNAL AND EXTERNAL TRAINING

TRAINING

During 2019, Grupo Lamosa continued to provide varied training for employees and workers.

With the objective of standardizing operational practices and concepts across all tile plants in Mexico and South America, in 2019 a technical training program on ceramic technology was initiated. The modules taught during the year were: Introduction to Ceramic Technology, Metrology and Statistics Applied to the Ceramic Process, with the plants in Querétaro, Monterrey, Tlaxcala and San Luis Potosí taking part in this first stage.

Also in 2019, the standardizing and training plan for control policies and matrices between Grupo Lamosa and tile business operations in South America was completed.

Additionally, a Retiree Training Program was offered, with the aim of providing information and guidance to personnel who are in the period of transition to retirement.

Trekking activity for personnel in Argentina

DIVERSITY

The expansion of operations to other countries in Latin America has given the company a diverse personnel base and allowed it to retain talent, contributing to the enrichment of management activities and growth opportunities.

Grupo Lamosa, through its Diversity Policy, ensures each year that it has an inclusive work environment in order to achieve its objectives, always promoting social equality and inclusion according to the skills and competencies required across the different business areas.

During 2019, the company continued its practical training program for students from various educational institutions, both in Mexico and in other countries, thereby promoting learning and development opportunities for future professionals.

Grupo Lamosa also continued to promote objectives aimed at offering job opportunities for the disabled. As of yearend 2019, the company had 13 employees with some type of physical disability, including visual, hearing and motor, thereby promoting a culture of inclusion.

30 SOCIAL INVESTMENT AND VOLUNTEER PROGRAMS

In compliance with its sustainability objectives, during 2019 Grupo Lamosa carried out 54 volunteer projects, including the following:

CORRUPTION AND HUMAN RIGHTS

In order to promote the commitment to ethical, honest and upright behavior in Grupo Lamosa employees and across its companies, an Anti-Corruption and Anti- Laundering Policy was implemented during the year, to reinforce compliance with all applicable Mexican and foreign laws, especially those related to the fight against corruption and money laundering.

During 2019, participation in the Let’s Do It Right Program was continued, with the training of new staff and the giving of workshops on the culture of legality at diverse Grupo Lamosa plants, in order to strengthen corporate values.

During the year’s internal audits of the procedures and processes in the company’s different areas, no situations were found that could be considered discriminatory.

ESCUELA DIGNA PROGRAM

During the year, the Escuela Digna Program was continued in Tlaxcala, with the company providing materials and labor for classroom needs, in order to ensure that the children and relatives of Lamosa workers have an appropriate space in which to study. To date, 22 educational institutions (Preschool, Elementary, and Middle and High School) have been supported, directly benefiting more than 2,000 children.