Our commitment
to sustainability

Social development

HEALTH AND SAFETY
During the year, all Lamosa production centers implemented initiatives to continue enhancing the industrial safety of the company’s facilities, in accordance with the annual program of health and safety.

The main objectives of this program include keeping personnel up to date on new techniques for reacting to emergencies, so that they are trained to take immediate action and avoid injuries during contingencies.

In 2016, the company’s businesses continued to hold “Health Week” events, encouraging employees to take care of themselves through talks given by health experts. Sports activities were also held during the year, as well as evacuation simulation exercises in partnership with official civil protection institutions.

51 events involving simulations and Health Weeks.

70 sporting events, with the participation of more than 3,000 employees.

The Mexican Ministry of Labor and Social Welfare (Secretaría del Trabajo y Previsión Social) recognized the Pavillion Tile Plant in the state of Tlaxcala as an “Inclusive Company”.

TRAINING
In 2016, Grupo Lamosa continued to provide its employees with opportunities for increasing their skills, knowledge and capabilities through diverse internal and external training programs, thus helping them to be successful in their daily activities.

  2014 2015 2016
Hours of training 133,451 61,040 65,503
Amount invested
(millions of pesos)
$4.9 $6.1 $7.9

DIVERSITY
During the year, Grupo Lamosa focused on a series of goals designed to generate job opportunities in the organization for the handicapped and other people with special needs, including workers with visual, motor and hearing limitations.

Business / Area of work No. Type of handicap
Adhesives / Production 1 Motor
Tiles / Enameling, kilns, classification 7 Motor, visual, speech, hearing
TOTAL 8  

The integration of Cerámica San Lorenzo in the last quarter of 2016 increased Grupo Lamosa’s cultural diversity, such that its work force now includes personnel in Mexico, Guatemala, Chile, Colombia, Peru and Argentina.

  2016 2015 2014
  Employees Union members Total Total Total
Total 2,956 4,047 7,003 4,663 5,600
Sex
Men 2,090 3,650 5,740 3,900 4,768
Women 866 397 1,263 763 832
Age range (years)
Less than 20 - 41 41 21 46
20-29 431 1,214 1,645 1,093 1,613
30-39 1,305 1,605 2,910 1,867 2,299
40-49 858 850 1,708 1,209 1,221
50-59 329 323 652 445 387
Over 60 33 14 47 28 34
Nationality
Mexican 2,216 2,785 5,001 4,569 5,507
Other 740 1,262 2,002 94 93

During 2016, 44 complaints
related to Human Rights were
received and resolved through
the Transparency Line.

Visit of personnel
from the company’s
Corporate Offices to the
Refugio 121 Children’s
Home in Monterrey.

CORRUPTION
In accordance with the Principles of the United Nations Global Compact, Grupo Lamosa continues to promote its Transparency Line. This initiative involves different media, including communication by e-mail, telephone and on-line through a form on the company’s website. It offers total confidentiality and reinforces the standards of integrity and transparency in accordance with the Grupo Lamosa Code of Ethics, benefitting not only the company, but also all its stakeholder groups.

  Complaints referred and resolved through the Transparency Line Complaints related to acts of corruption
2014 97 27
2015 60 20
2016 96 31

During the year, 490 employees and workers took part in the Let’s do it Right (Hagámoslo Bien) initiative, designed to foster a culture of legality.

HUMAN RIGHTS
Grupo Lamosa continued to promote the principles contained in its Code of Ethics, which include the respect for the dignity of others, their liberty and their privacy, rejecting all kinds of discrimination on the basis of such characteristics as sex, marital status, religion, ethnicity and nationality.

More than 95% of Grupo Lamosa’s suppliers have contracts that include clauses related to the environment and human rights.

SOCIAL INVESTMENT AND VOLUNTEER PROGRAMS
In 2016, all Grupo Lamosa businesses implemented social development and volunteer programs, with specific goals set for the year. Projects were related to the particular needs of the communities close to the company’s production centers and, in most cases, were supported not only by Lamosa personnel but also by their families.

In 2016, all newly hired personnel took part in an induction course, which included instruction on the company’s Code of Ethics.

BUSINESS PLANT/OFFICES PROJECT ACTIVITIES
Tiles Porcel Plant, Tlaxcala Improvement of a public park Plant personnel participating in the improvement of the San Marcos public park in Tlaxcala.
Tiles Corporate Offices, Tower 1, San Pedro Garza García Visit to an old people’s home Office personnel visiting old people and giving them warm winter clothing.
Tiles Porcel, Pavillion, Gres & Kerámica Plants in Tlaxcala Escuela Digna Plant personnel beginning an institutional program to supply the company’s products to local schools in the state of Tlaxcala.
Tiles Italgres Plant, Guanajuato Improvement of a rural elementary school Building walls, fences and safe accesses to protect the students of the Mexican Military School in San José de Iturbide in the state of Guanajuato.
Adhesives Crest Plant, Tizayuca Delivery of groceries to a community center Plant personnel delivering groceries to the Rosas Rojas Children’s Home in Tizayuca.
Adhesives Niasa Offices, Mexico City Improvement of the infrastructure of a children’s home Office staff and their families waterproofing bathrooms and painting railings and the façade of the Granja para Niños la Esperanza Children’s Home in Mexico City.
Adhesives Crest Plant, Santa Catarina, N.L. Visit to a children’s home Plant personnel giving time to the La Misericordia Home for children with cerebral palsy.
Corporate Corporate Offices, Tower 1, San Pedro Garza García Visit to a children’s home Office staff organizing a Christmas party for the children of the Refugio 121 Children’s Home in Monterrey.
BUSINESS
Tiles
PLANT/OFFICES
Porcel Plant, Tlaxcala
PROJECT
Improvement of a public park
ACTIVITIES
Plant personnel participating in the improvement of the San Marcos public park in Tlaxcala.
BUSINESS
Tiles
PLANT/OFFICES
Corporate Offices, Tower 1, San Pedro Garza García
PROJECT
Visit to an old people’s home
ACTIVITIES
Office personnel visiting old people and giving them warm winter clothing.
BUSINESS
Tiles
PLANT/OFFICES
Porcel, Pavillion, Gres & Kerámica Plants in Tlaxcala
PROJECT
Escuela Digna
ACTIVITIES
Plant personnel beginning an institutional program to supply the company’s products to local schools in the state of Tlaxcala.
BUSINESS
Tiles
PLANT/OFFICES
Italgres Plant, Guanajuato
PROJECT
Improvement of a rural elementary school
ACTIVITIES
Building walls, fences and safe accesses to protect the students of the Mexican Military School in San José de Iturbide in the state of Guanajuato.
BUSINESS
Adhesives
PLANT/OFFICES
Crest Plant, Tizayuca
PROJECT
Delivery of groceries to a community center
ACTIVITIES
Plant personnel delivering groceries to the Rosas Rojas Children’s Home in Tizayuca.
BUSINESS
Adhesives
PLANT/OFFICES
Niasa Offices, Mexico City
PROJECT
Improvement of the infrastructure of a children’s home
ACTIVITIES
Office staff and their families waterproofing bathrooms and painting railings and the façade of the Granja para Niños la Esperanza Children’s Home in Mexico City.
BUSINESS
Adhesives
PLANT/OFFICES
Crest Plant, Santa Catarina, N.L.
PROJECT
Visit to a children’s home
ACTIVITIES
Plant personnel giving time to the La Misericordia Home for children with cerebral palsy.
BUSINESS
Corporate
PLANT/OFFICES
Corporate Offices, Tower 1, San Pedro Garza García
PROJECT
Visit to a children’s home
ACTIVITIES
Office staff organizing a Christmas party for the children of the Refugio 121 Children’s Home in Monterrey.

Escuela Digna
Program in Tlaxcala.

Improvements to a
rural elementary school,
Italgres Plant, Guanajuato.