In 2014, Grupo Lamosa followed all applicable stock market guidelines and regulations related to the implementing of best practices in corporate governance. During the first half of the year, it sent the Mexican Stock Market an analysis of the company’s level of adhesion to the Code of Corporate Best Practices issued by the Business Coordinating Council (Consejo Coordinador Empresarial), proving a compliance of more than 90% with its practices and recommendations.

In 2014, complaints received via the Grupo Lamosa Transparency Line were attended by the Ethics Committee which then informed the Audit Committee. An effective attention given to these grievances meant that they could be resolved through the appropriate channels, promoting the values and principles contained in the company’s Code of Ethics.

In order to further enable the company’s transparency before its different stakeholders, during the year improvements were made to its electronic complaints mechanisms. People who have placed a complaint may now follow up on their grievance and give valuable information anonymously, thereby improving the resolution process.

During the year, internal auditing, in coordination with the comptroller’s office, reviewed the business processes that had been mapped during the implementation of the SAP information system. The process enabled the company to assure its compliance with established guidelines and requirements, resulting in an adequate level of confidence in the internal control systems.